Refund policy

Pre-Orders

Items marked as pre-order are made specially for each drop. Your payment secures your item in advance, and your order will ship within the window listed on the product page. If anything changes, we'll notify you by email right away.

Canceling a Pre-Order

Pre-orders may be canceled for a full refund within 7 days of purchase, as long as your order has not shipped. After 7 days, pre-orders are considered final sale and cannot be canceled.

Returns After Shipping

Once your order has shipped, you may return eligible items within 14 days of delivery. To be eligible, items must be:

• Unworn and unwashed
• In original packaging with tags attached

Refunds are issued to your original payment method once we receive and inspect your return.

Final Sale Items

Certain items are marked Final Sale — for example, limited editions or clearance. These cannot be returned or exchanged.

Damaged or Incorrect Orders

We stand behind the quality of our products. If your order arrives damaged, defective, or incorrect, please contact us at addiegreyco@gmail.com within 7 days of delivery and we'll make it right at no extra cost to you.